Privacy Policy

Information We Collect

Information Provided by Users

The casino may collect information provided during registration, account verification, or when you engage with customer support. This can include details such as your full name, date of birth, email address, contact number, and payment information necessary to facilitate deposits and withdrawals.

Additional information may be collected if you participate in promotions, complete surveys, or communicate directly with our team. We only request information that is relevant to providing and improving our services.

Technical and Usage Data

Certain technical and usage data may be collected automatically as you browse our platform. This includes your IP address, browser type, device identifiers, operating system, pages visited, time spent on the site, and general interaction patterns.

This information helps us understand how our services are used, identify technical issues, and enhance the overall user experience.

How Information Is Used

Information collected by Medusa Casino is used to create and manage your account, process transactions, provide customer support, and deliver the gaming services you request. We may also use it to personalise your experience, such as recommending games based on past activity or sending important account notifications.

Usage data assists in analysing trends, maintaining security, preventing fraud, and improving our website and offerings. Marketing communications may be sent where permitted, but you retain the ability to adjust your preferences.

Data Sharing

Information may be shared with service providers where necessary to support our operations. These include payment processors, identity verification partners, hosting providers, and professional advisers who assist with the delivery of our services.

All third parties engaged by us are required to maintain appropriate safeguards and may only process information for the specific purposes we authorise. We do not sell personal information to unrelated third parties for their own marketing purposes.

Disclosure may also occur where required by law, regulatory request, or to protect the rights, property, or safety of the casino, our users, or the public.

Cookies and Similar Technologies

Our website employs cookies and comparable technologies to enable core functionality, remember your preferences, and analyse site performance. These tools help us understand which features are most popular and how we can refine the player experience.

You may manage your cookie preferences through your browser settings. However, disabling certain cookies could limit your ability to use some features of the platform.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer necessary, we take reasonable steps to securely delete or anonymise the information.

Data Security

We implement reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, or alteration. This includes safeguards appropriate to the sensitivity of the data we handle.

While we strive to maintain strong security, no system can guarantee complete protection, and users are encouraged to maintain the confidentiality of their own account credentials.

User Privacy Requests

Users may contact support regarding privacy-related requests, including access to their information, correction of inaccuracies, or requests for deletion where appropriate. We will respond to such requests in a timely manner and in line with applicable requirements.

When submitting a request, you may be asked to verify your identity to ensure the security of your personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy from time to time so that you remain informed about how we handle your personal information.